Dear Aviva,
DMP Engineering

We have been incubating eggs of parrots, pheasants and other birds for many years using other makes of small incubators. As you are aware we purchased an Inca 100 Incubator from the UK agents several months ago.

When incubating valuable eggs it is essential to have confidence in the equipment and to be able to monitor small fluctuations in temperature and humidity. The Inca 100 has proved to be more reliable and more sensitive to fine adjustments than any other that we have used. As a result our success rate in hatching and hand-rearing parrots has increased significantly.

In addition to this, perhaps the most impressive part of our purchase has been the incredibly high quality of after-sales service that we have received from you and your colleagues in Israel. In recent years, our experience is of falling standards with regard to many service providers and manufacturers, who, having made a sale, immediately lose interest in the customer. So, it is very refreshing and helpful, especially when requiring important and urgent technical information on parrot incubation, to be able to contact you and receive specialist help immediately by telephone or email.

We are planning the purchase of another Inca 100 incubator later in the year.

Thank you again for all of your help and for providing a first-class product.

Yours sincerely,